Privacy Policy

Effective Date: January 1, 2026

Iron Heart Homes, Inc (“Iron Heart Homes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit IronHeartHomes.com and request information, schedule services, submit a form, communicate with us by telephone, email, or text message, or otherwise interact with our business.

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Email address

  • Telephone or mobile number

  • Property address

  • Billing or mailing address

  • Information about the property to be inspected

  • Requested inspection or related services

  • Appointment and scheduling information

  • Messages, questions, or other information you voluntarily provide

  • Payment or transaction-related information

  • Website usage information, such as IP address, browser type, device information, referring pages, and pages visited

  • Information collected through cookies or similar technologies

Note: Please do not provide highly sensitive personal information through ordinary website forms, email, or text messages unless it is reasonably necessary for the services you are requesting.

2. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and requests

  • Provide estimates or information about our services

  • Schedule, confirm, modify, and complete appointments

  • Perform home inspections and related services

  • Prepare and deliver inspection reports or other requested documentation

  • Process payments

  • Communicate with clients, agents, property owners, and other authorized parties

  • Provide customer service

  • Send appointment reminders and service-related communications

  • Send text messages when you have provided consent

  • Maintain business records

  • Improve our website, services, and customer experience

  • Detect or prevent fraud, misuse, or security concerns

  • Comply with applicable laws, regulations, licensing requirements, insurance requirements, or legal obligations

3. SMS/Text Messaging Privacy and Consent

If you provide your mobile telephone number and consent to receive SMS or text messages from Iron Heart Homes, Inc, you are consenting to receive text messages from our business.

Messages may include appointment confirmations, scheduling information, inspection-related communications, reminders, customer-service messages, follow-up communications, and other information related to services you requested or your relationship with Iron Heart Home Inspections.

SMS Terms:

  • By opting in, you consent to receive SMS/text messages from Iron Heart Homes, Inc at the mobile number you provide.

  • Message frequency varies depending on your interactions with us, appointments, and requested services.

  • Message and data rates may apply.

  • You may reply STOP at any time to opt out of future SMS/text messages.

  • You may reply HELP for additional information or assistance.

  • Consent to receive SMS/text messages is not a condition of purchasing services from Iron Heart Homes.

  • Your personal information, including your mobile telephone number, will not be sold, rented, or shared with third parties for their marketing or promotional purposes.

  • Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

  • We may use service providers solely as necessary to operate our communications systems, deliver messages, provide scheduling services, process requests, or otherwise support our business. Such service providers are not authorized to use your personal information for their own marketing purposes.

Note: After you opt out, you may receive a final message confirming that your opt-out request has been processed. You may continue to receive communications that are legally required or that do not require your consent, where permitted by law. If you later wish to receive SMS messages again, you may contact us or opt in again through an available method.

4. How We May Share Information

We do not sell or rent your personal information.

We may disclose information when reasonably necessary to:

  • Vendors and service providers that assist us with website hosting, scheduling, communications, payment processing, inspection software, report delivery, analytics, or other business operations

  • Real estate professionals, property owners, clients, contractors, or other persons when you authorize or direct us to communicate with them

  • Insurance providers, attorneys, accountants, professional advisers, or licensing authorities when reasonably necessary

  • Government agencies or law enforcement when required by law

  • Protect our rights, property, customers, employees, or others

  • Complete a business reorganization, merger, sale, or transfer, subject to applicable law

We do not share personal information, mobile numbers, or SMS opt-in information with third parties for their independent marketing or promotional purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, understand website traffic, improve performance, and evaluate how visitors interact with our pages.

Third-party website, hosting, analytics, scheduling, mapping, payment, or similar providers may use technologies subject to their own privacy practices.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices, security, availability, or content of websites or services operated by others.

We encourage you to review the privacy policies of any third-party service you use.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, email communication, or text-message system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and inspection records, comply with contractual, insurance, licensing, tax, accounting, or legal requirements, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal or business requirements.

9. California Privacy Rights

If you are a California resident and applicable California privacy law provides you with specific rights regarding your personal information, those rights may include the right to request information regarding certain personal information we collect, request correction or deletion, and receive information about how certain information is used or disclosed.

Certain rights and requirements under the California Consumer Privacy Act and California Privacy Rights Act apply only to businesses meeting applicable statutory requirements.

Where applicable, you may exercise a privacy request by contacting us using the information listed below. We will not discriminate against you for exercising a privacy right provided by applicable law.

Iron Heart Homes, Inc does not sell personal information for monetary compensation.

We also do not share mobile telephone numbers or SMS opt-in information with third parties for their independent marketing or promotional purposes.

10. Children's Privacy

Our website and services are intended for adults seeking home inspection and related services and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website. If we learn that such information has been collected inadvertently, we will take reasonable steps to delete it where required.

11. Your Choices

You may contact us to:

  • Update or correct certain contact information

  • Ask questions about information we maintain about you

  • Request that we stop certain non-essential communications

  • Opt out of SMS messages by replying STOP

  • Request SMS assistance by replying HELP

Unsubscribing from marketing or promotional communications will not necessarily prevent communications needed to provide services you requested, complete an existing transaction, or comply with legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable law.

When changes are made, we will update the Effective Date shown at the top of this page. We encourage visitors to review this Privacy Policy periodically.

13. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Iron Heart Homes, Inc
Melissa L. Buchanan
1353 Guiness Way
Gardnerville, NV 89410
Phone: (775)901-8916
Email: Mel@ironhearthomes.com
Website: IronHeartHomes.com